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Full-time Pixowl - Customer Support Lead

en Pixowl en la ciudad de Buenos Aires - Argentina

Founded in 2011, Pixowl is a mobile game company headquartered in San Francisco, with development studios in Buenos Aires. Its team of dynamic innovators strives to build games for iOS and Android blending exciting gameplay, comic book art and character-driven storylines.
Pixowl is currently expanding its team in Buenos Aires and looking to work with the best people to develop the best games!

Position: Customer support Lead

Responsible for all aspects of Customer Support, including but not limited to: responding to customer inquiries; managing the Customer Service knowledge base (database); reviewing, verifying and escalating Consumer Reports of issues with titles and releases; evaluating and compiling reports summarizing customer feedback; collaborating with support teams; assisting various other departments (marketing, community, digital product, submissions, etc.) as needed.


Responsible for handling Customer Service inquiries.
Use, maintain, and build knowledge base as a tool for customer support and self-service for customers.
Monitor incoming inquiries via the Customer Service system and email to evaluate best responses and route to other appropriate departments.
Use all available resources to ensure that approved information is easily available to the consumer via the customer service department.
Work with multiple departments and first parties to collect data, including collecting and documenting technical issues for newly released game titles for development teams.
Evaluate incoming inquiries for common trends, escalate and report customer feedback for games on ongoing basis.
Coordinate Customer Support team to share visibility on current and ongoing issues and track common customer inquiries.
Ensure communication to customers is professional and timely.
Assist the community team in monitoring customer feedback via forums and social channels, then report back any issues or concerns as needed.


1-3 years experience in Customer Service environment, preferably with console, mobile and PC games.
MS Office knowledge required.
Excellent interpersonal, written and verbal communication skills required.
Proactive, well-organized planner that can work independently to set schedules and manage multiple deadlines at any time.
Team player with a can-do attitude that thrives on collaboration and contribution.

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Publicado el 09-01-2019
Visto: 1105 veces